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FAQ

Payment

How do I pay?

What are your payment options?

Do you offer cash on delivery (C.O.D)?

Shipping

How much does shipping cost?

How long does shipping take?

How do I track my order?

Where are you based?

Can I collect the order myself?

Support Devices

Which phone cases can be customized?

What's the difference between a phone case and a phone skin?

Custom Case

How much is a custom case?

Can I get a phone case with my picture on it?

How do I create a custom phone case?

Are your custom cases hard or soft?

Order

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Can I make changes to my order?

Can I place a wholesale order?

Returns and Refund Policy

How do I qualify for a return or refund?

About our Cases & Skins

CASES

Our slim fit phone cases are made of clear TPU  which is designed to absorb low impact and prevent scuffing and general wear and tear of the device. They are produced as Fashion Accessories and offers limited protection against extreme conditions.

Case Features:

Every case from Hey Casey! is made right here in South Africa. We are a bunch of creative girls that personally create & print each case individually – this way we can make sure that you get the best quality!

* Due to different computer monitors & calibration settings, colours might vary from depicted pictures.

** Device excluded

*** Pictures shown are mock ups and are a representation only and not a guarantee of the final results. Cases used in mock-ups are for presentation purposes only and may differ slightly

SKINS

Our phone skins are made out of scratch proof superior grade vinyl, they are light weight, thin and super easy to apply! They can last up to 6 months (or even longer, depending on how you look after it) and when you are tired of your skin or want a new one, simply peel it off - The special adhesive won’t leave any sticky residue behind! 

Our laptop skins covers the back of your laptop screen and comes with an additional sticker for the space by your keyboard, and even better, you can personalize it with any text you want!

Please note that actual keyboard stickers are not included in laptop skins. 

Every skin from Hey Casey! is made right here in South Africa. We are a bunch of creative girls that personally create, print & cut each skin individually – this way we can make sure that you get the best quality!